Kono Store Reviews

Kono.store is a platform that offers a wide range of products, primarily focusing on mechanical keyboards, keycaps, and enthusiast accessories. The prices vary significantly depending on the product. For instance, keyboard LEDs are available for $10.00 for a 100 pack, while Audioengine A2+ Powered Desktop Speakers are priced at $219.00. The store also offers keycap sets ranging from $29.99 to $164.99. In addition, there are Anker USB-C to USB-A Cables available for $6.99 and Apos Caspian Open-Back Headphones for $499.00. The store also sells a variety of switches with prices starting from $2.80 for Kailh Speed Switches to $8.49 for Kono Midnight Switches. Please note that these prices are subject to change and it's always best to check the website for the most up-to-date information.

Kono.store has a 30-day return window from the date of order delivery. To be eligible for a return and exchange or refund, the item must show absolutely no signs of use and be in its original packaging with all included accessories properly organized in their original packaging. All returns for a refund will incur a 20% restocking fee, which will be deducted from the refund. If the returned item is not in compliance, additional fees will be implemented.

For orders containing Deskmats, the shipping costs are non-refundable. When refunding these orders, only the cost of the products will be considered for the refund and not any shipping fees. Return shipment fees will also not be covered in the case of returned deskmat products, and the costs will be deducted from the total refund.

All returns for an exchange will incur a 10% restocking fee. The restocking fee, return shipping cost, and shipping for the new item will be charged in a new invoice-based order. The replacement item will be shipped in a separate order once the invoice is paid.

Orders ship from their warehouse in California. They deliver pretty much everywhere, except for Brazil, Russia, Barbados, or the Caribbean Netherlands. If the order doesn't include pre-order / GB items, it should be prepared for shipment 1 business day after submission. Shipping takes longer during the holidays and major events. If a shipping label has been created, the order cannot be cancelled.

Kono Store is a community organization that offers a variety of products for mechanical keyboard enthusiasts. The store prides itself in offering the highest quality mechanical keyboards, keycap set group buys, enthusiast accessories, and more. It is also the official place to buy Input Club Mechanical Keyboards. Kono Store also encourages its community to contribute their designs for keycap sets and desk accessories. The store was founded in October 2017 and has since been striving to bring the best products for mechanical keyboards, desk accessories, and more. It also offers a newsletter to keep its community updated on new products and sales.

Kono.store offers a variety of products that can be purchased through different methods. There are three main types of purchases: Group Buys, Pre-orders, and In Stock items.

In Group Buys, customers pre-purchase a unique product so it can be manufactured. If the Group Buy fails to meet the minimum order quantity (MOQ), the items are automatically cancelled and refunded.

Pre-orders are for products that are being produced or in transit. This includes people who missed a Group Buy or a product that is guaranteed to be produced.

In Stock items are ready to ship immediately. These items depart quickly unless mixed with Pre-orders and Group Buys, in which case they will wait for all items in the order to be in stock.

For any changes or updates to an order, contact support@kono.store with the order number and updated shipping address/phone number.

Every refund incurs a fee from payment processors. That's why Kono charges a cancellation fee in most situations. Alternatively, for those wishing to not incur a cancellation fee, store credit is offered as a refund option.

Please note that manufacturing and shipping times can vary, especially for Group Buys and Pre-orders. Manufacturing is a complicated process that can often lead to unforeseen delays. Shipping begins with packing and labeling, then the goods travel by ocean or air to the warehouse. Once at the warehouse, every item must be counted and inventoried. This process can take 1-2 weeks if many shipments arrive at once, but is generally faster.

It's important to be patient with Group Buys, as they are bespoke products with many complex steps to ensure quality. The priority is producing the items as high quality as possible, even if it takes a bit longer.

Please be aware that there have been some complaints about Kono.store's refund process. Some customers have reported delays and complications in receiving their refunds. It's always a good idea to research and consider these factors before making a purchase.